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Parsons, R.J.
Chesnut, B.W.
,
Buckwalter, D.W.
&
Parsons, R.J.
, 1994.
TQM in Orem, Utah : responsive agency, satisfied customers
. , p.p. 34-40: 1 fig., 2 tab.
Publié le: 31/12/2004
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