Ressources :: IRC

Morales-Reyes, J.I. et al., 2003. Contracting out water and sanitation services. Vol. 1. Guidance notes for service and management contracts in developing countries, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC. Available at: https://fr.ircwash.org/sites/default/files/Sansom-2003-Contracting-1.pdf.

Publié le: 01/01/1970

This book considers how contracting out can be further enhanced to deliver improved water and sanitation service provision in low- and middle-income...

Morales-Reyes, J.I. et al., 2003. Contracting out water and sanitation services. Vol. 2. Case studies and analysis of service and management contracts in developing countries, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC. Available at: https://fr.ircwash.org/sites/default/files/Sansom-2002-Contracting-2.pdf.

Publié le: 01/01/1970

This book presents contract analyses and case studies from around the world which draw out key lessons both for the local and international reader.

Coates, S., Sansom, K.R. & Kayaga, S., 2001. Customer relations management. Part A : Introduction for urban water and sewerage authorities in developing countries, (WELL study no. 514) Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC. Available at: https://fr.ircwash.org/sites/default/files/Coates-2001-CustomerA.pdf.

Publié le: 31/12/2004

Franceys, R. et al., 2000. Strategic marketing to improve both water utility finances and services to poor urban water consumers, Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC. Available at: https://fr.ircwash.org/sites/default/files/WEDC-2000-Strategic.pdf.

Publié le: 01/01/1970

Webster, M. & Sansom, K.R., 1999. Public-private partnerships and the poor : an initial review, (WELL study no. 164) London, UK: Water and Environmental Health at London and Loughborough (WELL). Available at: https://fr.ircwash.org/sites/default/files/Webster-1999-Public.pdf.

Publié le: 01/01/1970

Sansom, K.R., 1996. Water engineers and community management, Available at: https://fr.ircwash.org/sites/default/files/Sansom-1996-Water.pdf.

Publié le: 30/12/2004